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Shipping & delivery

Frequently asked Questions 

When do I receive my order / why haven't I received my order yet?
Together with our partners, we do everything we can to fulfill the delivery time that you have been promised. In general, we apply the rule for shipments (if the product is in stock):

Ordered before 22:00 hours, shipped today! Delivered within two to three days from the moment your parcel has left our warehouse. In the unlikely event that the delivery time is not met, we will inform you as soon as possible and we will look for a solution together. 

I have ordered a number of items and one of them is not in stock. Are the rest of the products going to be shipped already?
No, we send the order in its entirety. So did you order one or more products that were not in stock? Then we wait until all products have arrived. When ordering, you will see in your shopping cart how long it will take before your order is delivered. So pay attention to this and check your shopping cart before ordering! Of course we like to make exceptions, please contact our customer service!

Do I have to pay shipping costs?
See shippingtable below.

What are the delivery options?
You can specify a different delivery address for each order or you can choose to have your order delivered to a collection point. You can indicate this when completing the ordering process.

If you are not at home, the courier will bring the shipment to a collection point. After the failed delivery attempt, you can pick up your order at a nearest collection point. You can find this address via the Tracking System.

Delivery to a collection point
In the ordering process you can also choose to have your order delivered directly to a collection point. Based on your postcal code, a selection of the nearest collection points is shown. Keep an eye on your Track & Trace!

Can I also send my order abroad? 
Of course it is also possible to order from another country or have your order delivered there. Of course you will receive a Track & Trace code by e-mail from the relevant carrier after shipment. Below you will find the shipping costs and lead times to various countries: 

 

Destination  Shipping partner Costs Free shipping from Delivery time Notes
Austria € 6,50 € 35,- order value 2-3 days -
Belgium PostNL € 5,95 € 35,- order value 1 day -
Bulgaria € 8,95 € 75,- order value 3-4 days -
Czech Republic € 7,50 € 35,- order value 2-3 days -
Croatia € 14,50 € 150,- order value 3-4 days -
Denmark € 6,50 € 35,- order value 2-3 days -
Estonia € 8,50 € 75,- order value 2-3 days -
Finland € 8,95 € 75,- order value 2-3 days -
France € 5,95 € 35,- order value 2-3 days -
Germany € 4,95 € 35,- order value 2-3 days -
Greece € 9,95 € 75,- order value 3-4 days -
Hungary  € 8,50 € 75,- order value 2-3 days -
Ireland € 9,95 € 75,- order value 2-3 days -
Italy € 7,95 € 75,- order value 2-3 days -
Latvia € 8,50 € 75,- order value 2-3 days -
Liechtenstein € 12,50 € 75,- order value 2-3 days incl. customs clearance
Lithuania € 8,50 € 75,- order value 2-3 days -
Luxembourg € 6,50 € 35,- order value 1-2 days -
Monaco € 6,50 € 35,- order value 2-3 days -
Netherlands PostNL Budbee € 4,95 € 35,- order value 1 day -
Poland € 4,95 € 35,- order value 2-3 days -
Portugal € 8,50 € 75,- order value 2-3 days -
Romania € 9,95 € 75,- order value 3-4 days -
Slovakia € 7,95 € 75,- order value 2-3 days -
Slovenia € 8,95 € 75,- order value 2-3 days -
Spain € 6,95 € 75,- order value  2-3 days -
Switzerland € 10,70 € 110,- order value 2-3 days incl. customs clearance
Sweden € 6,95 € 35,- order value 2-3 days -
United Kingdom € 8,75 € 30,- order value 2-3 days incl. customs clearance
Other EUROPE on request - 2-3 days -

 

 

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