Ordering

• Can I modify my order?

  Unfortunately, it is not possible to modify your order after you have placed it. We understand that sometimes you may want to change something in your order, but our system is designed to ensure everything runs smoothly and efficiently. Therefore, we cannot make any changes once your order is confirmed. Would you like something different? No problem! The best solution is to cancel your current order through customer service and place a new order with the desired changes. Need help with canceling or reordering? Our customer service team is ready to assist you! We are happy to help you every step of the way, so you can quickly and easily place the correct order.
• How do I track my order?

  Thank you for ordering with us! We understand that you’d like to know where your package is, so we’ve made tracking your order simple. Here’s how to keep an eye on your order: 1. Email with tracking link: As soon as we’ve shipped your order, you’ll receive an email from us. In this email, you’ll find a tracking link that allows you to see exactly where your package is. 2. Check your account: Log in to your Salontotal account. In your account overview, you’ll also find a tracking link. This way, you can check the status of your order at any time. If you have trouble tracking your order or encounter issues with the tracking link, please feel free to contact our customer service. We’re happy to help ensure your order arrives safely and on time.
• What is the status of my order?

  The status of your order is directly visible in your personal account on Salontotal. Here you can see at a glance which stage of the delivery process the order is at, whether it is in process, on the way to shipment, or almost home.
  
  However, we also understand that sometimes you need more detailed information or may have specific questions about the status of your order. In that case, our customer service staff are ready to help you. Do not hesitate to contact us via phone, email or chat, and we will do our best to answer all your questions and address any concerns.
• How do I change my delivery address?

  Changing the address after placing an order requires contacting customer service. Please note that delivery address changes are only possible for orders that have not yet been dispatched. Once an order has been dispatched, the delivery address cannot be changed. Tip: Moving house? Don't forget to update your address in your account for future orders.
• How quickly will my order be delivered?

  The delivery time of your order depends on various factors, including the availability of the product. If the product you ordered is in stock, our shipping promise applies: ordered before 10:00 PM, shipped today. This means your order will be delivered within approximately 2-3 days.

  However, it may happen that a product is not immediately in stock, in which case the delivery time may be slightly longer. We always strive to keep you as informed as possible about the expected delivery date. During checkout and in your account overview, you can find the estimated delivery date of your order.

  If you have any questions about the delivery time of your order or if you have specific requests regarding delivery, please do not hesitate to contact our customer service. We are always here to help and ensure that your order goes as smoothly as possible.

• How do you cancel an order?

  Do you want to cancel your order? Please contact our customer service team. We are happy to help you by phone, email or chat. Our staff will be happy to make your cancellation quick and easy.
• Where can I have the products delivered?

  You can have your order delivered wherever you want. Whether you are at home, in the office or somewhere else, we will make sure your products arrive at the desired location.
• What does ‘delivery time unknown’ mean?

  If you see this message, unfortunately we do not know exactly when the product will become available. This is often due to our supplier. We understand that this can be annoying, but we are working hard to get you the product you want as soon as possible. Keep an eye on the product page for updates.
• What to do in case of an incomplete order?

  Did you not receive all the products you ordered? No worries, we are happy to help you! Just follow these simple steps: Take a clear photo of your packing slip Put the received products together and take a picture of this as well Contact our customer service team Our staff are ready to solve your problem quickly and efficiently. They will ask you to share the photos you took, so make sure you have them handy. We understand that an incomplete order can be disappointing. Therefore, we will do our best to rectify it as soon as possible. With your help, we can identify the missing items and make sure you still get what you paid for.

• Do our prices include VAT?

  Yes, all prices shown on our website include VAT.