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Status updates and invoices

Order confirmation
After placing your order, a confirmation will be sent directly to your specified email address. This confirmation contains an overview of all order information. Have you not received an email? Then check whether the confirmation has not ended up in the folder with junk e-mail or spam. If not, please contact us directly by email.

Payment confirmation
After you have completed the payment you will receive an update by email from us. If you have opted for a bank transfer, the process will take an average of 1-3 business days. After the processing time you will receive a confirmation of receipt of the payment by email.

Shipping confirmation
As soon as we have sent your order you will receive an update by e-mail with the tracking code of your shipment.

Digital invoice
Once the order has been sent you will receive a digital invoice from us by email. This invoice can also be found online, if you have created an account, under "Account".

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